If you need to return your carpet tiles to us, you must contact
Carpet Tile Wholesale in the first instance by email at firstname.lastname@example.org or telephone us on 0115 940 4454. We will issue a Returns Authorisation and cannot accept any carpet tiles or issue any refunds without one.
We offer this service within 365 days of you receiving your carpet tiles but unless the carpet tiles were damaged upon delivery to you, we will have to charge a re-stocking fee of 20% plus the full delivery and collection charges.
You must notify us of any damages or shortages within 7 days as we cannot accept any damaged returns after that initial 7-day period.
If the product has already been dispatched, double delivery charges will have to be charged because the carriers will have to deliver to you and then return the goods to us. This amount will be deducted from the refund value.
If you are genuinely not satisfied with the carpet tiles that you have chosen, please do get in touch and we will do our very best to rectify the situation to your complete satisfaction.
Should the carpet tiles you receive not be the ones you ordered, then of course, the correct items will be sent out to you as soon as possible or a full refund offered.
However, if you have already installed your carpet tiles then we are sorry to say that we won’t be able to offer you a refund.
Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website or if you have any queries or comments relating to an order placed online, please either telephone us on 0115 940 4454, email us at email@example.com or write to us at Carpet Tile Wholesale, 27 Forester Street, Nottingham, NG4 2LJ, and we will do everything we can to put things right as soon as possible.
Subject Access Notice
You are entitled to a copy of the information we hold about you. If you would like a copy of your information, please write to us at the address below and we will let you have a copy as soon as we can. Please note that there may be a charge of £10 for this service.
Carpet Tile Wholesale
27 Forester Street
Changes To This Policy
We have the discretion to update this policy at any time. We encourage our customers to check this page for any changes and to stay informed about our Returns Policy. We ask you to acknowledge and agree that it is your responsibility to review this Policy periodically and to stay aware of any changes. To make it easy for you to do this, we will make sure we amend the revised date at the bottom of the page should any changes be made.
This policy was last amended on 25th October 2018