We always make our delivery charges competitive and fair. We only charge you what we're charged and will always keep our charges low. The size of your order and your address will determine the cost and the rates are all plus VAT.
For deliveries to England, Wales and most of Scotland, the charge will be:
Up to 20 tiles - £10
21 to 40 tiles - £15
41 to 100 tiles - £25
101 to 250 tiles - £35
251 to 500 tiles - £45
Over 500 tiles - £60
The appropriate delivery charge will be added to the products in your basket and throughout the checkout process they'll always be shown clearly.
Unfortunately though, for deliveries to the Scottish Highlands, Off Shore, outside the UK and Postcodes HS1-9, IV12-14, IV35, IV40-49, IV51-52, IV55-56, KW4, KW13, KW15-17, PA20-49, PA60-78, PH42-44 and ZE we will have to make a surcharge. Just ring us on 0115 940 4454 or send an email to firstname.lastname@example.org and we’ll quickly let you know how much your delivery will be. If we're closed when you want to place your order, just place it anyway and we'll get back to you before we process your order to let you know the correct delivery cost.
Lead and Delivery Times
Delivery of stocked products is normally within 2 working days. Some products though, may be delivered directly to you from the manufacturer and may incur a longer delivery lead-time. Sometimes, deliveries to non-mainland UK or remote locations may take longer.
We do everything we can to meet the delivery time specified but occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
We therefore recommend that a fitter is not booked until you are satisfied that your order has been received correctly and we do reserve the right to alter or amend delivery times but only in exceptional circumstances.
Receiving Your Products
Risk in the goods will pass to you on delivery.
Your order will be delivered by a courier and a signature will be required. We can let you know the approximate delivery time, if that would be helpful. Please phone us on 0115 940 4454 to ask and find out more about this service.
This information was last updated on 11th May 2020.