365 Day Guarantee

365 Day Satisfaction Guarantee

Some retailers and wholesalers are so confident that their customers will be thrilled with the products they have chosen that they are being offered a 365 Day Satisfaction Guarantee.

We want to prove to our customers that they can be as completely confident when they buy products from us that we are prepared to offer them the same amazing guarantee.

This is the 365 Day Satisfaction Guarantee Conditions of Sale to which all online purchases are subject. By using this website you agree to be bound by our Terms and Conditions. These Terms and Conditions do not affect your statutory rights.

Returns Policy

If you are genuinely not satisfied with the carpet tiles that you have chosen, please get in touch at sales@carpettilewholesale.co.uk or give us a call on 0115 940 4454. We will do our best to rectify the situation to your complete satisfaction.

If you need to return your carpet tiles to us, you must contact us in the first instance and we will issue a Returns Authorisation and cannot accept any carpet tiles or issue any refunds without one.

We offer this servicewithin 365 days of you receiving your carpet tiles but unless the carpet tiles were damaged upon delivery to you, we will have to charge a re-stocking fee of 20% plus the full delivery and collection charges.

You must notify us of any damages or shortages within 7 days as we cannot accept any damaged returns after that initial 7-day period.

If the product has already been dispatched, double delivery charges will have to be charged because the carriers will have to deliver to you and then return the goods to us. This amount will be deducted from the refund value.

Should the carpet tiles you receive not be the ones you ordered, then of course, the correct items will be sent out to you as soon as possible or a full refund offered.

If the carpet tiles have been installed, then we are very sorry but we won’t be able to offer you a refund.

Subject Access Notice

You are entitled to a copy of the information we hold about you. If you would like a copy of your information, please write to us at the address below and we will let you have a copy as soon as we can. Please note that there may be a charge of £10 for this service.

Carpet Tile Wholesale
27 Forester Street

Changes To This Policy

We have the discretion to update this policy at any time. We encourage our customers to check this page for any changes and to stay informed about the guarantees we offer. We ask you to acknowledge and agree that it is your responsibility to review this policy periodically and to stay aware of any changes. To make it easy for you to do this, we will make sure we amend the revised date at the bottom of the page should any changes be made.

How long do carpet tiles last?

The expected lifespan of a carpet tile depends on how much use it will get. Cheap polypropylene tiles should last around five years in a domestic or light commercial environments. For heavy use, choose a tile with a pile made from nylon. Most nylon ties have a ten-year wear warranty; a heavier pile weight usually means a longer lifespan for the tile.
Pile height and the number of threads per inch can also effect longevity. We are always available for free advice

Can I wash carpet tiles?

Carpet tiles can be washed with carpet cleaner, always follow the manufacturer instructions. Some tiles can be cleaned with bleach solution to remove very stubborn marks. Just check a small area first, or telephone us for advice. You may even take the tiles outside, pressure wash them and leave them to dry in the sunshine.
With most stains, dab up the excess with a cloth, and clean the stain working from the outside into the middle so that you do not spread it.