365 Day Guarantee

365 Day Satisfaction Guarantee

Some retailers and wholesalers are so confident that their customers will be thrilled with the products they have chosen that they are being offered a 365 Day Satisfaction Guarantee.

We want to prove to our customers that they can be as completely confident when they buy products from us that we are prepared to offer them the same amazing guarantee.

This is the 365 Day Satisfaction Guarantee Conditions of Sale to which all online purchases are subject. By using this website you agree to be bound by our Terms and Conditions. These Terms and Conditions do not affect your statutory rights.

Returns Policy

If you are genuinely not satisfied with the carpet tiles that you have chosen, please get in touch at sales@carpettilewholesale.co.uk or give us a call on 0115 940 4454. We will do our best to rectify the situation to your complete satisfaction.

If you need to return your carpet tiles to us, you must contact us in the first instance and we will issue a Returns Authorisation and cannot accept any carpet tiles or issue any refunds without one.

We offer this servicewithin 365 days of you receiving your carpet tiles but unless the carpet tiles were damaged upon delivery to you, we will have to charge a re-stocking fee of 20% plus the full delivery and collection charges.

You must notify us of any damages or shortages within 7 days as we cannot accept any damaged returns after that initial 7-day period.

If the product has already been dispatched, double delivery charges will have to be charged because the carriers will have to deliver to you and then return the goods to us. This amount will be deducted from the refund value.

Should the carpet tiles you receive not be the ones you ordered, then of course, the correct items will be sent out to you as soon as possible or a full refund offered.

If the carpet tiles have been installed, then we are very sorry but we won’t be able to offer you a refund.

Subject Access Notice

You are entitled to a copy of the information we hold about you. If you would like a copy of your information, please write to us at the address below and we will let you have a copy as soon as we can. Please note that there may be a charge of £10 for this service.

Carpet Tile Wholesale
27 Forester Street

Changes To This Policy

We have the discretion to update this policy at any time. We encourage our customers to check this page for any changes and to stay informed about the guarantees we offer. We ask you to acknowledge and agree that it is your responsibility to review this policy periodically and to stay aware of any changes. To make it easy for you to do this, we will make sure we amend the revised date at the bottom of the page should any changes be made.

This policy was last updated on 11th May 2020.